9. CASHLIB Tools and CASHLIB Rights to Restrict Access
9.1. A number of listed CASHLIB branded products, including utility programs such as "CASHLIB Tools", are provided to help you use and manage your CASHLIB voucher codes. These are made available at www.CASHLIB.com. These listed CASHLIB branded products and CASHLIB Tools are provided for the convenience of Holders of CASHLIB voucher codes as defined in clause 2.2. Access to these listed CASHLIB branded products and CASHLIB tools may be restricted without notice at the complete and sole discretion of CASHLIB, and CASHLIB will have no liability whatsoever for any damages or losses arising as a result thereof.
9.2. CASHLIB may temporarily or permanently invalidate CASHLIB voucher codes issued by a Business Partner of CASHLIB, created via CASHLIB Tools or any other CASHLIB product if (or in the case of a temporary invalidation, if pending investigation):
9.2.1. CASHLIB has reasonable suspicion of unauthorised use for trade purposes; 9.2.2. The value of CASHLIB voucher codes held exceeds the limit stated in clause 2.6; 9.2.3. You have redeemed or attempted to redeem a CASHLIB voucher code originating from any person who is not a CASHLIB contracted Business Partner (in any of the circumstances described in clause 3.4); 9.2.4. CASHLIB has good reason to suspect that the vouchers are associated with suspicious activity, which is normally related to fraudulent and/or illegal use.
9.3. If CASHLIB has temporarily invalidated your CASHLIB code in accordance with clause 9.2, then unless you have confirmed that all activity in relation to your vouchers is authorised, lawful, and in accordance with this Agreement in accordance with clause 9.5, CASHLIB will permanently invalidate (cancel) this CASHLIB voucher code on the day after the Use by Date.
9.4. If CASHLIB permanently invalidates your CASHLIB voucher code, it may also permanently invalidate any other CASHLIB voucher code supplied to or held by you (whether or not any such other vouchers originate from a person who is not a CASHLIB contracted business partner).
9.5. Upon becoming aware that CASHLIB has invalidated your CASHLIB voucher code in accordance with clauses 9.2, 9.3, or 9.4 above, you must contact CASHLIB customer services as soon as possible in order to confirm that all activity in relation to all your vouchers is authorised, lawful, and in accordance with this Agreement. You may be asked to provide proof of identification and your address or location, the original CASHLIB voucher details, and any other information or actions deemed necessary for the purposes of avoiding any unauthorised use of the CASHLIB voucher. You may also be required to give your consent through registration on the CASHLIB website for us to undertake checks with 3rd party companies in order to verify your identity. If you can prove to our reasonable satisfaction that you did not use your CASHLIB voucher code as envisaged by any part of clause 9.2, CASHLIB will issue new voucher codes to you for the same value as your invalidated vouchers.
9.6. CASHLIB Products and the use of CASHLIB Tools may have fees applied, and these will be clearly displayed before you complete your transaction for the CASHLIB product concerned. Should any fees be imposed or increased on either CASHLIB Tools or other CASHLIB Products, notice of such changes will be notified on the website www.CASHLIB.com. Any changes will take effect 2 months after the date of posting on the website and shall apply to your use of the CASHLIB payment service after that 2-month period.
9.7. To use CASHLIB Tools and the listed CASHLIB branded products on the CASHLIB website, you must comply with the registration requirement, which includes registration of an email address and the creation of a password. You agree that you will only register one email address for usage of CASHLIB Tools and listed CASHLIB branded products and acknowledge that if you register multiple email addresses, this can be regarded by CASHLIB as suspicious activity.
9.8. To use the listed CASHLIB branded products on the CASHLIB website, you must also comply with the KYC (“Know Your Customer”) registration requirements in order to utilise the CASHLIB Products fully. See clause 11.2 (Identification).
9.9. CASHLIB may monitor all issuance, redemption, CASHLIB Tools, and listed CASHLIB branded products transactions to ensure compliance and to monitor any fraudulent transactions.
9.10. You must log in each time you use CASHLIB Tools to "Combine" your CASHLIB, "Split" your CASHLIB, or "Convert" the currency of a CASHLIB voucher code. Each of these activities, if successful, will result in the issue of a new CASHLIB voucher code to you and creates a new Agreement on the terms and conditions effective at that time. Other listed CASHLIB branded products may be subject to separate terms and conditions. We recommend you monitor the Use By Date of all your unused CASHLIB vouchers and use the CASHLIB Tools to generate a new CASHLIB voucher code if the CASHLIB voucher will remain unused after this date.
9.11. CASHLIB reserves the right to permanently cancel any CASHLIB voucher codes supplied to you where CASHLIB reasonably considers the use of such CASHLIB voucher to be unlawful and/or fraudulent.
9.12. You agree that should further identification and/or verification be required to perform or complete CASHLIB Tools or CASHLIB Product transactions, you consent to CASHLIB performing such CDD (Customer Due Diligence) checks deemed necessary to comply with Anti Money Laundering and Regulatory requirements.
9.13. CASHLIB Tools may not be available in all countries. CASHLIB is not liable for refunds, losses, or compensation relating to countries where CASHLIB Tools is not available, and you should satisfy yourself as to such local limitations before obtaining a CASHLIB voucher.
9.14. The foreign exchange rates to be used when converting the currency of your CASHLIB voucher using the CASHLIB Tools will be available to you at the time you proceed with the conversion and are published at www.CASHLIB.com.