WHAT IS A CASHlib VOUCHER
The CASHlib voucher is a voucher based payment scheme that enables you to make online payments without the need for credit or debit cards. The CASHlib payment scheme uses a CASHlib voucher code which is individually encoded and is issued in exchange for money for the par value of the denomination amount as stated on the CASHlib voucher.
HOW DO I GET A CASHlib VOUCHER
CASHlib voucher codes are distributed by CASHlib or companies who have contracted with CASHlib as business partners (a "Business Partner"). A list of Business Partners from whom you can acquire CASHlib vouchers is set out on the CASHlib website (www.CASHlib.com).
WHERE CAN I SPEND CASHlib VOUCHERS
At any "Participating Merchant" website. A Participating Merchant is a business that has a contract with CASHlib and that has integrated with the CASHlib payment scheme and operates under the CASHlib scheme rules. A list of Participating Merchants is set out on the CASHlib website (www.CASHlib.com).
WHO CAN SPEND & HOW DO YOU SPEND CASHlib VOUCHERS
Only you can spend your CASHlib voucher code online and you must not transfer or assign (as a gift or otherwise) the voucher code to any third party. When you present a valid CASHlib voucher code for payment at a Participating Merchant website or on the CASHlib website, CASHlib provides an online validation of the code enabling your payment to be confirmed. If the value of your CASHlib voucher code is greater than the transaction you are using it to pay for vouchers, simply enter each PIN one at a time when paying to use their combined value. This is also the best way to use up any remaining balance.
WHAT IS IDENTITY VERIFICATION
In order to verify your identity, you must follow the verification procedure requested at the time of payment confirmation, by uploading: - colour photo of the original of a valid identity document: Identity card or Passport (Driving's license is not accepted). - a photo of your face (selfie). - You must provide a full copy of your proof of address that was issued less than 3 months ago - upload your utility bill (eg. gaz, water, electricity internet,...), bank statement, tax form or other government issued residential statements/certificates. Mobile phone invoice and IBAN are not accepted. To avoid delaying your activation process, please upload clear photos with clearly legible data.
HOW TO PHOTOGRAPH THE IDENTITY DOCUMENT
It is important that all corners of the ID document are visible, so we suggest that you place it on a flat surface before taking the photo (avoid holding it in your hand as it may bend and be difficult to see). Focus the document well and avoid glare by removing the protective covers or plastic sleeves. - ID card - photos of the front and back of the document are required. - Passport - only one photo is required, on the page containing your details. - Please do not take a photo of another copy - Turn off the flash to avoid reflections on the documents - Make sure your Cashlib profile information matches your ID.
HOW TO TAKE SELFIE
Take a picture of your face and make sure your face is well lit. Look into the camera and include your face and shoulders, just like a passport photo. Don't take a photo of a photo and avoid uploading photos where there are other people or where your whole face is not visible. Do not crop the same photo as your ID as this will not be accepted by our systems.
HOW LONG DOES THE VERIFICATION PROCESS TAKE
The process is automatic and instantaneous, so if you follow the instructions carefully, it will only take a few minutes. In any case, if the system fails to authenticate your documents, please contact us here - (in this case, the procedure could take up to 48 hours).
HOW LONG ARE CASHlib VOUCHER CODES VALID FOR
A CASHlib voucher code is valid for 3 months from the date you receive it from CASHlib or a Business Partner (the "Issue Date"). 1. The date you must use your CASHlib voucher code by is called the “Use by Date" and is shown on your voucher. You are still entitled to a refund after the Use By Date provided the voucher has not been used, or invalidated (see clause 9.2 of the terms and conditions set out after this summary), and there are funds available after any applicable fees have been deducted. After the Use By Date a monthly charge of £5/ 5€ per month will apply and will be deducted from the balance of your CASHlib voucher. Your refund may also be subject to a redemption fee of £15/ 15€. Paragraph 12 of this summary sets out further information about when the redemption fee applies. Paragraph 13 of this summary sets out further information about when the monthly charge applies. See clause 8 (Refunds & Fees) of the terms and conditions set out after this summary for further details.
WHEN DO THESE TERMS & CONDITIONS START
You become bound by the terms and conditions set out in this Agreement when you become the "Holder" of a CASHlib voucher code (see clause 2.3 of the terms and conditions).
CAN I CANCEL MY CASHlib VOUCHER AND GET A REFUND
You may cancel your valid CASHlib voucher code within 14 days of the date you have received it from us or from a Business Partner, at no cost provided it is unused. After this point you can still ask for a refund, however, a redemption fee of £15/ 15€ fee may apply that will reduce the amount you receive (see paragraph 12 of this summary for further details of when the redemption fee will apply). Also see clause 8 (Refunds & Fees) of the terms and conditions set out after this summary for further details.
GETTING CASHlib VOUCHER LEGALLY
CASHlib is not liable for the validity of any voucher codes received from anyone who is not a Business Partner unless it is received from CASHlib directly.
HOW MANY CASHlib VOUCHERS CAN I GET
You may obtain up to 5 CASHlib voucher codes of up to £180 each in the United Kingdom (€150 or the equivalent of €150 in another currency outside of the United Kingdom) on any one day, and may only hold up to £900 in the United Kingdom ( €1250 or the equivalent of €1250 in another currency outside of the United Kingdom) of CASHlib voucher codes at any time.
WHEN DO THESE TERMS & CONDITIONS END
These terms end: - on the day after the Use by Date, if your CASHlib voucher code has not been used on or before the Use By Date; or - when the CASHlib voucher code is used at a Participating Merchant; or - when the CASHlib Tools on the CASHlib website are used to manage the CASHlib voucher code which results in a new CASHlib voucher code being issued; or when the CASHlib voucher code is used on any of the listed CASHlib branded products available on the CASHlib website; or when the CASHlib voucher code is refunded by CASHlib. - If you are issued with a new CASHlib voucher code, that code will be subject to a new agreement under the terms and conditions in effect at that time.