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FAQ

1. What is a CASHlib Voucher?

The CASHlib voucher is a voucher based payment scheme that enables you to make online payments without the need for credit or debit cards. The CASHlib payment scheme uses a CASHlib voucher code which is individually encoded and is issued in exchange for cash for the par value of the denomination amount as stated on the CASHlib voucher. ?

 

2. How do I get CASHlib Vouchers?

CASHlib voucher codes are distributed by CASHlib or companies who have contracted with CASHlib as business partners (a "Business Partner"). A list of Business Partners from whom you can acquire CASHlib vouchers is set out on the CASHlib website (www.CASHlib.com). ?

 

3. Where can I spend CASHlib Vouchers?

At any "Participating Merchant" website. A Participating Merchant is a business that has a contract with CASHlib and that has integrated with the CASHlib payment scheme and operates under the CASHlib scheme rules. A list of Participating Merchants is set out on the CASHlib website (www.CASHlib.com). ?

 

4. Who can spend and how do you spend CASHlib Vouchers?

Only you can spend your CASHlib voucher code online and you must not transfer or assign (as a gift or otherwise) the voucher code to any third party. ?When you present a valid CASHlib voucher code for payment at a Participating Merchant website or on the CASHlib website, CASHlib provides an online validation of the code enabling your payment to be confirmed. If the value of your CASHlib voucher code is greater than the transaction you are using it to pay for, you may be entitled to receive a “change” voucher. However, you will only receive this if the Participating Merchant you have submitted your CASHlib voucher code to, has agreed with us that it will provide CASHlib change vouchers. ?

If the Participating Merchant has not agreed to provide this facility, you will only be able to spend your CASHlib voucher if the face value is exactly equal to the amount of payment to the Participating Merchant. Where this is not the case the merchant will decline to accept your voucher for payment. This will not affect the value of your voucher. ?You can manage your CASHlib vouchers by registering with "CASHlib Tools" on our website (www.CASHlib.com). This will, for example, allow you to ask us to issue you with separate vouchers, with smaller face values, in exchange for a larger voucher at no cost (provided you do so on or before the Use By Date as described in paragraph 5 of this summary).

 

5. How long are CASHlib Voucher codes valid for?

A CASHlib voucher code is valid for 12 months from the date you receive it from CASHlib or a Business Partner (the "Issue Date").

1.   The date you must use your CASHlib voucher code by is called the “Use by Date" and is shown on your voucher. If you do not use your CASHlib voucher code on or before this date your agreement will terminate and you will no longer be able to use your code.

You are still entitled to a refund after the Use By Date provided the voucher has not been used, or invalidated (see clause 9.2 of the terms and conditions set out after this summary), and there are funds available after any applicable fees have been deducted.

After the Use By Date a monthly charge of £2 per month will apply and will be deducted from the balance of your CASHlib voucher.

Your refund may also be subject to a redemption fee of £15.

Paragraph 12 of this summary sets out further information about when the redemption fee applies. Paragraph 13 of this summary sets out further information about when the monthly charge applies.

See clause 8 (Refunds & Fees) of the terms and conditions set out after this summary for further details. 

 

6. When do these terms and conditions start?

You become bound by the terms and conditions set out in this Agreement when you become the "Holder" of a CASHlib voucher code (see clause 2.3 of the terms and conditions). ?

 

7. Can I cancel my CASHlib Voucher and get a refund?

You may cancel your valid CASHlib voucher code within 14 days of the date you have received it from us or from a Business Partner, at no cost provided it is unused. ?After this point you can still ask for a refund, however, a redemption fee of £15 fee may apply that will reduce the amount you receive (see paragraph 12 of this summary for further details of when the redemption fee will apply). ?Also see clause 8 (Refunds & Fees) of the terms and conditions set out after this summary for further details.

8. Getting CASHlib Vouchers legally ?

CASHlib is not liable for the validity of any voucher codes received from anyone who is not a Business Partner unless it is received from CASHlib directly. 

 

9. How many CASHlib Voucher codes can I get?

You may obtain up to 5 CASHlib voucher codes of up to 180GBP each in the United Kingdom (250EUR or the equivalent of 250EUR in another currency outside of the United Kingdom) on any one day, and may only hold up to 900GBP in the United Kingdom (1250EUR or the equivalent of 1250EUR) in another currency outside of the United Kingdom) of CASHlib voucher codes at any time. ?

 

10. When do these Terms and Conditions end?

These terms end: 

  • on the day after the Use by Date, if your CASHlib voucher code has not been used on or before the Use By Date; or ? 
  • when the CASHlib voucher code is used at a Participating Merchant; or ? 
  • when the CASHlib Tools on the CASHlib website are used to manage the CASHlib voucher ?code which results in a new CASHlib voucher code being issued; or ? 
  • when the CASHlib voucher code is used on any of the listed CASHlib branded products available on the CASHlib website; or ?
  • when the CASHlib voucher code is refunded by CASHlib.?If you are issued with a new CASHlib voucher code, that code will be subject to a new agreement under the terms and conditions in effect at that time.

 

11. Keeping CASHlib codes safe You are responsible for keeping your CASHlib voucher code safe. You accept that CASHlib is entitled to process a payment via a Participating Merchant website without knowing the identity or entitlement of the person who uses the CASHlib voucher. 

 

12. Getting a refund Your right to request a refund starts on the date you acquire your voucher from a Business Partner (the "Issue Date") and continues for a period of 6 years after this Agreement terminates provided that you acquired the voucher from a Business Partner or from CASHlib and the CASHlib voucher code has not been used within that period. 

You will not be charged if you request a refund within 14 days of the Issue Date.

After that a redemption fee of £15 will be applied if you request a refund on or before the Use by Date, or in the period after 12 months following the Use By Date.

You will not be charged a redemption fee if you request a refund in the 12 month period that starts after the Use by Date.

See clause 8 (Refunds & Fees) of the terms and conditions set out after this summary for further details.

You must keep your voucher receipt as proof of purchase and you may be requested to provide identification or consent to allow checks to be made with 3rd party agencies to verify your identity to our reasonable satisfaction. 

 

13. Other Fees If you do not use your CASHlib voucher code on or before the Use By Date you will be subject to a monthly charge of £ 2.00 per month that applies after the Use By Date.

If you request a refund after the Use By Date and a redemption fee is payable, this redemption fee will apply in addition to the monthly charge.

See clause 8 (Refunds & Fees) of the terms and conditions set out after this summary for further details.

Other "CASHlib Products" and the use of "CASHlib Tools" may have fees applied, and these will be clearly displayed before you complete your transaction for the CASHlib product concerned. See clause 9 (CASHlib Tools and CASHlib rights to restrict access to, suspend and permanently cancel CASHlib vouchers and products) of the terms and conditions set out after this summary for further details. 

 

14. Cancelling a CASHlib voucher Where, in its reasonable opinion, CASHlib has reason to suspect that a CASHlib voucher code is associated with suspicious activity or illegal use, CASHlib may invalidate (cancel) this CASHlib voucher code and any other linked CASHlib voucher codes.

If CASHlib invalidates any voucher you hold, you should contact customer services at www.CASHlib.com as soon as you become aware of this.

Failure to do so may mean all your affected vouchers become invalidated permanently.